Version 1.2 release notes

Rich Filters::Service Desk Dashboards app on the Atlassian Marketplace

Version highlights

• Compatibility with Jira 8.0

• Other improvements and fixes

Installation and upgrade

The app can be installed from the Atlassian Marketplace or the Find new add-ons page of your Jira instance.

Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Desk Dashboards app:

• Before installing Rich Filters::Service Desk Dashboards, you should ensure a compatible Rich Filters for Jira Dashboards app version already installed and licensed. To find the compatible Rich Filters for Jira Dashboards versions, look at our compatibility matrix between Rich Filters::Service Desk Dashboards and Rich Filters for Jira Dashboards.

• Before upgrading Rich Filters::Service Desk Dashboards – it is preferable to first upgrade the Rich Filters for Jira Dashboards app to the latest version. 

• After installing Rich Filters::Service Desk Dashboards – you must reindex your Jira instance (or at least all the Service Desk projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

Supported Jira core/service desk versions

The Rich Filters::Service Desk Dashboards version 1.2 is supported on Jira 7.4.0 – 8.0.x and compatible Service Desk versions. To determine the compatible Service Desk versions, see the Jira applications compatibility matrix published by Atlassian.