Add a comment to a linked issue in a service management project

 How to configure this rule

1. Create a draft of your project workflow. If you're unsure how to get to this page, follow the onboarding steps in Edit a Jira Workflow. You can then view your workflow in Text or Diagram mode. The steps in this use case represent Text mode.

2. Select the transition for which you want to run the post function. In this case, we are using the Done transition.
   
   

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3. On the workflow Transition page, select the Post Functions tab, then select Add Post Function.

4. Select the Update any issue field (JSU) post function, then click Add.

5. Complete the required fields to configure the post function:

   1. Update field on all issues related as: Select JQL. The JQL you enter here should reference the service management project. Our project is called Customer Support, so we use:
      issue in linkedIssues({issue.key},"relates to")and project="Customer Support"

   2. Perform as User: Choose the user to initiate the rule. The comment will be associated with the user. In this example, the user is the JSU app. You can select a specific user, or select the initiating user for full transparency. The initiating user is the user who transitioned the bug to done.

   3. Issue Field: Select ***new comment***.

   4. Field Value: Enter the note to be added to the linked issue. For example, The bug fix linked to this support issue is done and released.

       

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6. Click Add at the bottom of the page. The summary of the post function is displayed.

7. Click Publish Draft at the top of the page.

Test the post function in your workflow

1. Go to the bug issue that is linked to a support ticket.

2. Move the issue to done (or the equivalent status in your workflow). The comment you created is displayed in the Comment section of the linked support issue.
   
   

See also