Troubleshooting

Owned by ITOPS Notify
Last updated: May 23, 2023 by Deborah Scott
1 min read



This is the documentation of JSU for Jira Cloud. If you are using JSU on Jira Server or on Jira Data Center, see our JSU Server/Data Center documentation.

This is information about troubleshooting JSU in general. If you have a problem with a particular module, refer to the documentation for that module. If you have read the documentation, analyzed your log files, and tried different configurations, but still having issues, feel free to submit a support request.

Some or all functionality not working at all

In rare cases, Jira has difficulties enabling JSU. Usually, this can be solved by uninstalling/re-installing, reset, or reload.

We recommend checking the following things:

  • Manage add-ons: is the JSU app enabled?

  • Re-install the app

'Anonymous' User

JSU's functionality is only supported for logged-in users.

Re-install the JSU app

Have you tried to remove JSU and reinstall it in the Jira administration?

You can remove and re-install JSU without losing any of your JSU configurations. All implemented features stay in your workflows and will be available again after the re-installation.

To remove JSU from your Jira instance:

  1. Log in as a Jira Administrator.

  2. Select the Settings cog, and then select Apps.

  3. In the left sidebar, select Manage apps to view all apps installed on your Jira instance.

  4. Select the JSU app to display the app details.

  5. Select Uninstall. The information summary displays an Uninstalling message and the app will be removed from Jira.