Appfire support

Request help

If you need assistance with the app, migrations, or have any questions, submit a request through our support portal. Our support team is always happy to help.

Feature requests

If you have any additional comments, or wish to suggest an enhancement or new feature, get in touch using the Request an enhancement or new feature option in our support portal. Your suggestions help shape our roadmap.

Service Level Agreement (SLA)

Our Product Support SLA covers our products only. For details on our SLA, refer to the Marketplace Partner Program.

Support includes

• Troubleshooting problems with our apps

• Help with issues during installation

• Help with issues during upgrades

• Information about functionality if not described in the documentation

• Investigating for configuration and/or workarounds

Support does not include

• Product training

• Non-Appfire Product support

• Support for Atlassian application issues

• Support cases for older app versions that are only compatible with Jira versions that have reached end-of-life