Overview

You can control the fields displayed in Slack when your agents are notified about support requests in your agent channels.

• Displayed fields are defined per channel

Configuring fields

Configure the fields displayed in Agent alerts to provide the information your team needs.

1. Type /helpdesk configure.

2. Click the configure button in the Fields to Show section.

3. Choose the fields you would like to display.

4. Click the Submit button.