Configure fields displayed in agent channel alerts

Owned by Megan Storie
Last updated: Aug 14, 2024 by Michelle Ruoff
1 min read

Overview

You can control the fields displayed in Slack when your agents are notified about support requests in your agent channels.

Displayed fields are defined per channel.

Configuring fields

Configure the fields displayed in Agent alerts to provide the information your team needs.

  1. Type /helpdesk configure.

  2. Click Configure in the Fields to Show section.

  3. Choose the fields you would like to display.

  4. Click Submit.

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