We take data security very seriously, so we use only trusted service providers with the highest security standards. On this page, you will find details on what data we store, where we store it, and how we secure it. If you think something is missing or you have any security-related questions, please let us know at Appfire Support Portal or email@example.com.
SUB-PROCESSOR – The providers with this label are our data sub-processors as defined by European General Data Protection Regulation (GDPR).
Google Cloud Platform
SUB-PROCESSOR Canned Responses app runs on Google Cloud Platform (GCP) and serves traffic from two regions:
us-east1 (South Carolina, the U.S.)
europe-west3 (Frankfurt, Germany)
The region is chosen automatically for each user based on their location (the nearest server will handle the request). Except for logs (see below), we do not store any other data in those GCP regions directly.
Besides the application itself, GCP stores server logs that contain the following information:
Access logs – web addresses accessed by the user's browser when communicating with Canned Responses app. It may include any of the following data:
Browser name and version
URL that the application was run on (includes Jira URL, JQL query, project key, and issue key)
Jira issue ID
Jira Project ID
Jira user account ID
Application logs – internal application messages that don't contain any personal data.
These logs are purged after 30 days.
SUB-PROCESSOR We use MongoDB Atlas to store the Canned Responses templates and other app data (e.g., configuration, usage statistics). MongoDB cluster is provisioned on top of GCP as well, and physical servers are spread across several locations in the U.S.
Customer data is isolated at MongoDB's collection level. So only the authorized users from a particular Jira Cloud instance can access the templates and other information for that instance. Data is encrypted in transit/transport (TLS) and at rest – see MongoDB Data Encryption for details.
The database is backed up daily and weekly, and up to eight previous backups are stored.
Shared secrets for communication with Jira
Key that identifies Jira instance
App license information
Template name and content
Template creator's account ID
Templates scopes including project ids and user account ID
Template creation and update time
Template action configuration
Template usage statistics
We store the minimal amount of data needed to provide our service.
We don't store issue summaries, descriptions, comments, or other sensitive information. We don't store full usernames or emails, but we use user account IDs and project IDs provided by Jira instead.
SUB-PROCESSOR Bugsnag is a tool for reporting front-end (browser-level) errors. It allows us to react to problems even before customers report them to us.
Jira tenant key
Jira issue ID
User IP address
User browser information (browser, version, locale, operating system, user agent)
Google BigQuery and Amplitude
To better understand the interactions of our customers with the app, we collect anonymous statistics on the app usage. These statistics help us define the future direction of app development.
What is collected
The following table is intended to give you a complete understanding of the policy that we use to collect analytics data.
This table is not intended to list all the possible events collected by the app. Instead, it is intended to list all rules and exceptions from those rules so that you are able to assess whether something may be collected or not.
What is not collected
We do not collect any personal data. In particular, we do not collect any information about Jira users, issues, values of comments, or any identifiable information about the Jira instance itself.
We collect a few general context values from Jira.
License type (evaluation/paid)
Type of the issue being commented (Jira Service Management issue or other)
Is browser extension used or not
Context parameters do not contain any user-generated data.
Flags and statistics
We collect boolean flags and statistical numbers from the entered data. This applies to data gathered via app components or pages (including configuration and usage pages). For example:
App page or panel was opened
Comment box was expanded
Template was inserted
Comment was posted
Template filters were used
Flags and statistics do not contain any user-generated data.
User interface and usage
Displaying and interacting with all components and pages added by Canned Responses including:
Canned Responses comment box
Manage templates dialog
Add/edit template dialog
Interacting means clicking on the components or changing their state.
Please note that there are more sub-processors listed on this page and those that apply to all products should be taken into consideration for the Canned Responses app as well.