Chat for JSM Cloud vs. Server/DC Versions
This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.
Key Features | Server/Data Center | Cloud | Notes |
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Live Chat on Jira Customer Portal |
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Live Chat on External Website |
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Chat Dashboard |
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Auto-created Jira Issue based on Chat conversation |
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Chat Information in Jira Issue |
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Agents Online/Offline Schedule |
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Desktop Notifications for Agents |
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Sound Notifications for Agents |
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Widget Notifications for Customers |
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Chat Widget |
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Chat Widget on Main Customer Portal Page |
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No-code Chat Widget customization for Jira Portal |
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Translating and Customizing Chat Messages |
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Pre-Chat Form | *On DC, it’s called “Initial form” | ||
Privacy Statement on Chat Widget |
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Anonymous access |
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Registration to Chat Widget |
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Auto Login |
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Chat Widget on Login Page | * | *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. | |
Widget Visibility Schedule |
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Welcome and Greeting messages |
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Welcome Ribbon |
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Disabling Adding Messages to Resolved Issues |
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Hiding Resolved Issues in Chat Widget History | controlled by customers | controlled by Project Admins |
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Integrations |
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Knowledge Base Integration |
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Canned Responses Pro |
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WhatsApp Business Integration |
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Slack Integration | * | ||
Microsoft Teams Integration |
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Salesforce |
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IBM Watson Assistant |
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