Authentication apps

Overview

Setting up the user with an authentication app for first time requires a few special steps.

• adding an authentication app to your smart device.

• initializing the signing token for the user by adding a new authentication account to the 2 Factor Authentication app for Comala Document Management approvals.

• generating a token from the linked authenticator app to confirm the use of the app by the user in the instance

A user can set up a signing token for user authentication but this will not be required unless: 

• global administrators configure e-signatures as requiring a signing token

• each approval is edited to require user authentication

Set up an approval signing token

If reviewer authentication is required by an approval and e-signatures are globally configured to require a signing token then a first-time user will be asked to set up an identity authentication app when they first open a workflow popup for an approval.

Open

Choose setup a personal code prompt in the workflow popup to open the Signing Token screen for the user.

The initial Signing Token screen will display instructions to add a user account to an authentication app.