Tickets Created/Resolved/Unresolved by Month

Owned by Nisha Shantilal
Last updated: Jan 07, 2025
2 min read

Report purpose: Determine the Number of tickets being created vs number of tickets getting resolved and number of tickets staying unresolved for each month

Instructions

The report is created using Reports and Timesheets for Jira app.

  1. Create a calculated field from Jira → Reports and Timesheets → My Area → My Calculated Fields → Create New Field, as per the screenshot below.

    ART_Unresolved_calculated_field.jpg

     

  2. Go to Jira > Reports and Timesheets > Reports > My Reports > Create new Report.

  3. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click Create new Report. For more information, refer to Report Templates.

  4. Change the report type to Chart > Bar

  5. Add Created field to X-Axis and Count of Issues field to Y-Axis

  6. Change the Created date format to MM-yyyy

    ART_Created_dateformat.jpg

     

  7. Click “Done” and then click “Add another Axis”. Add Resolved date to Axis 2 > X-Axis and Count of Issues to Axis 2 > Y-Axis

     

  8. Add another Axis. Set X-Axis = UnResolved, Y-Axis = Count of Issues, Filters = Resolved > is empty

     

  9. Save and Run the report

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