I want Chat Widget to be visible at specific times
- Derya Özdemir
Owned by Derya Özdemir
Context: An IT Support Manager wants the Chat Widget to appear at specific times only.
User Problem: As an IT Support Manager, I only want the Chat Widget to be visible on my website during business hours or when my agents are online, so that our customers are not confused and their time is respected.
Solution: Managing the Chat for JSM’S visibility settings!
Chat for JSM’s visibility settings lets you easily schedule the Chat Widget.
You can either have the Chat Widget always visible on your customer portal and/or external website, or you can make it visible only at specific times. You can also hide the widget when all support agents are offline or choose to display the widget based on the local time of the customer visiting the site.