Configuring Settings in the Jira App

Configuring settings in the Jira App is crucial to getting the most out of your Helpdesk+ application.

Accessing the app in Jira

1. Login into Jira

2. Select the more tab

3. Select Apps

4. Select the correct "Teams Helpdesk+ for Jira" application

Connection Status and Main Authorized User

You can view your connection status and change your Main Authorized User through the Jira App

You can disconnect your teams account by clicking the disconnect button. You can also add yourself as the main authorizer by clicking the Become main authorizer.

General Settings

Here you can configure your basic settings:

Select Jira Service Desk Project(s)

1. Open the Jira app and select the correct "Teams Helpdesk+ for Jira" application

2. Scroll down to "Select Jira Service Desk Project(s)"

3. Select the rule to use for filtering service desk projects:

   1. Choose either "Allowed" or "Denied" to filter service desk projects.

   2. Then, select the specific service desks to allow or deny for channel configuration.

4. Select Save