Overview
Given the time-sensitive nature of SLA, it's paramount to keep an eye and meet the deadlines agreed in the SLAs. Thus, the “SLAs Breach Watch” gadget displays Jira issues with SLAs that are about to be breached or have recently been breached. Support agents are notified of potential breaches, allowing them to take action to prevent or resolve SLA breaches.
The gadget tracks elapsed time, remaining time for SLAs, SLA status, and more, while also conveying a sense of urgency and importance.
This gadget requires https://appfire.atlassian.net/wiki/spaces/TTSC / https://appfire.atlassian.net/wiki/spaces/TTS
This gadget is multi-project, so you can report across your whole portfolio of projects
Views
This gadget offers two different ways to display the issues with SLAs breached or about to be breached: The Extended view and the List view. In both cases, the issues are sorted in chronological order, first the recently breached issues, then the issues about to be breached.
The information provided for each issue is:
Related to the issue: Issue key, type, summary, status and assignee.
Related to the SLA: SLA name, status, time elapse, time remaining, breached time.
Extended View
This view is thought to display a lesser number of issues but in a more clean way.
List View
This view is intended for those cases where the need to display issues goes beyond a few items. All the key information is still available but using a lean design.
Important:
The gadget displays all the issues with SLAs breached or about to be breached. If an issue has multiple SLAs in it, then each issue will be displayed
The API token you need from Time to SLA to create a datasource requires the SLA and Issue SLA generate to use in Dashboard Hub has to have the "SLA" and "Issue SLA" access
Configuration
Name your gadget meaningfully, so everyone knows at a glance what it is about and when to use it. Fill out the rest of the fields as applicable, namely:
The datasource, select a Time to SLA datasource, remember that you have to create this datasource first.
The JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). If you don’t add any and click “Load”, the gadget will request all the content in the source instance, this might cause performance issues. We recommend to add at least one clause, for example to list all the issues of the project Teams in Space use the clause
project = "TIS”. And remember that the gadget returns the results of the query, which are not fixed and could change over time.The SLA to display the data from, remember that these SLAs are the ones provided by the https://appfire.atlassian.net/wiki/spaces/TTSC app.
The Time for Recently Breached, the period of time you want to display issues recently breached. The issues with an SLA breached in the Last day, Last week, Last 2 weeks or Last month.
The View type
List View, where issues are displayed in a table-like format to maximize the number of items displayed.
Extended View, where issues are displayed in more clean and visual way.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
Integrations
Time to SLA
We are working on our growing catalog of https://roninpixels.atlassian.net/wiki/spaces/RDD/pages/33345 and https://roninpixels.atlassian.net/wiki/spaces/RDD/pages/87457873, but contact us you want us to expedite a specific one, visit our https://roninpixels.atlassian.net/wiki/spaces/RDD/pages/85721333.
Dashboards
This gadget is not included in any pre-defined dashboard, check other orphan gadgets:
