Summary
After setting up the connection to Salesforce and clicking on the Authorize button, the user is redirected to sfjc.integration.appfire.app
, and the You are not authorized to perform this request error
is displayed.
Environment
Jira version: All
Add-on version: All
Cause
This error is caused by a setting in the browser that blocks third-party cookies.
Resolution
To fix the issue, please ensure the following setting is disabled in the browser settings:
In Google Chrome:
Click Customization
> Settings.Under the Privacy and security section, click Cookies and other site data.
Ensure the Block Third Party Cookies option is not selected (unchecked).
In Safari:
Go to Preferences (Command + ,) > Privacy. Disable the Prevent cross-site tracking setting (unchecked).