Set up a connection to Salesforce

Owned by Technical Communications User
Last updated: Jul 29, 2024 by Jeff Gleeson
4 min read

Lightning Web Components (LWC) offers new ways to design and create custom interfaces for Salesforce. 

Some of the app’s features, such as Inline Attachments and Jira Comments (NextGen), are only compatible with LWC.

Read our Configure Lightning Web component documentation to find out more.

This guide explains how to set up a connection between Jira and Salesforce.

Which version are you using?

Cloud

  1. Go to Settings > Apps.

  2. In the sidebar, under CONNECTOR FOR SALESFORCE, click Connections.

  3. At the Salesforce Connections screen, click +Add Connection in the top right corner. If this is your first connection, the Connect with Salesforce panel appears, providing a brief explanation of the step and a link to more information. You can also click +Add connection here to open the Authorize Connection dialog.

    connector-add-connection.png

    The Authorize Connection dialog appears.

    connector-auth-connection.png

  4. Enter a Connection Name, and select Production or Sandbox as the Salesforce instance environment type. Click Authorize.

    If you're not logged into Salesforce, the browser loads a new Salesforce login page and prompts you to enter your Salesforce credentials.

  5. When the authorization is successful, you can import the compact layout fields from Salesforce. This quickly pre-populates the objects and fields available through the connection.
    This step is optional; you can always configure it later.

  6. Click Import to proceed.

  7. When the authorization is successful, the Status changes to authorized.

Server

This is a two-part process:

  • First, set an Integration User before you can create a Connection.

  • Add the Connection to Salesforce.

Step 1: Select an integration user

An integration user must create a dedicated Jira user account for this purpose. For more information, see Setting up an integration user.

  1. Go to Settings > Add-ons/Manage apps.

  2. In the sidebar, under CONNECTOR FOR SALESFORCE, choose Settings.

  3. At the Settings screen, choose an Integration User for the Salesforce Package so that it can call Jira APIs on their behalf.

  4. After selecting an Integration User, click Save.

Step 2: Add a new Connection

  1. In the sidebar under CONNECTOR FOR SALESFORCE, choose Connections.

  2. At the Salesforce Connections screen, click +Add Connection.

  3. The New Connection dialog window appears.

  4. Enter a Connection Name, then click Add.

  5. The connection is added to the Connection Name list, but the Status shows as not authorized . 

  6. Click Authorize under the Operations column.

  7. Select the environment type of your Salesforce instance, either Production or Sandbox.

  8. Click Authorize.

  9. You will be given a code and asked to enter it at https://login.salesforce.com/setup/connect.

  10. Follow the instructions. Once completed, return to your Jira instance and click Authorize.

  11. If the authorization was successful, you can import the compact layout fields from Salesforce.
    This will quickly pre-populate the objects and fields available through your created connection.

    This step is optional; you can always configure it later.

  12. Click Import to proceed.

When the authorization is successful, the Status changes to authorized.

Next steps

If you are using Jira Server:

If you are using Jira Cloud: