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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
Time to SLA lets you monitor and track internal response goals, external service level commitments, and more. To track your SLAs with ease, you can use:
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SLA Panel
The SLA Panel displays all SLA metrics in one handy place with a customizable design. The panel appears in issue view screens if an issue meets the conditions for an SLA.
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SLA Overview
The SLA Overview tab displays all SLA activities within an issue.
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SLA History
Always visible in the issue's main view, the SLA History tab displays the SLA's history within the issue.
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Time to SLA Custom Field
Based on the SLA definition and the working calendar, the Time to SLA Custom Field displays the remaining time or overdue time as a countdown.
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SLA Indicator Custom Field
The SLA Indicator Custom Field displays a brief display of whether SLAs have been met, are currently in breach, or still in progress.
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Overdue Custom Field
The Overdue Custom Field displays SLA breach details within a specific issue.
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SLA Dates Custom Field
Depending on your choice, the SLA Date Custom Field can display the issue's SLA Start Date, SLA End Date, or SLA Target Date.
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