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Table of Contents

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To refresh the cache information, you can use:

Feature

Jira Cloud

Jira Server/ Data Center

Description

Refresh all cache(available only on Jira Server / Jira Data Center) 

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IMPORTANT

The "Refresh all cache" button is NOT available in the Jira Cloud. The button is hidden under a feature flag. If you need to use this button, please please get in touch with support to manage the issue.

For Jira Server / Jira Data Center

Refresh the App's cache, which will result in full synchronization of all the Boxes - it triggers a recalculation.

Info

Most problems with outdated information that can cause errors can be resolved by clearing the cache.

Clicking the "Refresh all cache" button invalidates the plugin cache, forcing complete data to reload from the Jira database for all boxes and all users (complete recalculation of all the program boxes, similar to recreating the programs from scratch). Depending on the volume of data in your Jira, it can take up to several minutes to execute, and the application will not allow data editing during that time. Use it cautiously, as it will influence server performance and users' ability to work with the application.

If a Box is not opened for more than 24 hours, the cache will be automatically cleared, and a full synchronization will be triggered.

While clearing the plugin cache should correct most of the problems with showing outdated information or occasional glitches, it is important to treat this procedure as a last resort in case of unidentified problems. It should NOT be used routinely, and if such a need arises, please get in touch with support for troubleshooting.

Refresh settings cache

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It clears the following cache:

  • Quick filters

  • Task fields

  • Statuses

  • Workflows

  • Transitions

  • Components

  • Boards

  • Projects

  • Dependency and link types

Refresh permission cache

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It clears the following cache:

  • Roles in Boxes to which the user is assigned

  • User roles

  • Permissions to boxes

  • User info cache

  • Groups cache

  • Cache with cloud permissions info

Refresh Trello cache

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It clears all of Trello's cache.

Refresh profile cache

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You can refresh your profile cache to ensure all permissions are up-to-date directly on the Profile page.

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Refresh search list (scope definition

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If you cannot find the project, board, or quick filters,

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click Refresh search list directly on the scope definition page.

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Refresh cache

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(dependencies mapping

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If you cannot see a newly created link on the App Configuration > General > Dependencies page, click the 

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Refresh cache

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 button.

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