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This page is about Time to SLA for Jira Server On-Prem.

The SLA Durations Chart Gadget displays average SLA durations over time. This tutorial will walk you through the process of adding the Periodic Met vs. Exceeded SLA Gadget to your dashboard.

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Time to SLA gadgets use Lucene indexes to ensure a scalable dashboard experience, just as Jira gadgets do. Problems in those indexes might result in inconsistent numbers sometimes. If you experience such a problem, you can find possible solutions here.