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This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above. |
The SLA Panel will continuously change as your SLA progresses. If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Discover more about what the different colors and icons mean below.
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Color & Icon | What does it mean? |
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 | The SLA is in PROGRESS, which means it’s in the safe zone. |
 | The SLA is in PROGRESS, but in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations. |
 | The SLA has been COMPLETED succesfully. |
 | The SLA is EXCEEDED/BREACHED/VIOLATED. |
 | The SLA hasn’t started yet or has NO TARGET. |
There could be three reasons:
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 | The SLA’s calendar is |
out of working hours |
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| panelIconId | 2b50 |
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| panelIcon | :star: |
| panelIconText | ⭐ |
| bgColor | #FFEBE6 |
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🚀 Next Steps
We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.
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