Customize the SLA Panel

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

On the Settings page, you can customize your SLA Panel settings, such as where the panel appears and what’s shown on screen. Let’s take a look at the options:

  1. Display Options – The SLA Panel can be displayed on the right, the left, or both.

  2. Shown in SLA panel – Select which parts you want to display on the SLA panel.

  3. Duration Format – Choose which units should be included in the duration format.

  4. SLA Context – The SLA panel will display SLAs based on this selection.

  5. Completed SLAs – Check this box to hide completed SLAs from the SLA panel.

  6. Out of working hours – Check this box to hide SLAs from the SLA panel when their calendar is set to out of working hours

  7. Paused SLAs – Check this box to hide paused SLAs from the SLA panel.

  8. Not started SLAs – Check this box to hide not started SLAs from the SLA panel.

  9. SLA Order – You can order your SLA panels based on Urgency and Start Date. Or you can create a custom sorting option.

SLA Order – Urgency: SLAs will be ordered by their states (Running, Paused, Stopped) and then by remaining time.

If there are multiple SLAs in each SLA state, they will be placed in the following order:

  1. Longest breach

  2. Shortest breach

  3. Shortest remaining time

  4. Longest remaining time

SLA Order – Start Date: SLAs will be ordered based on their start date. It can be Ascending or Descending.

SLA Order – Custom: Order your SLAs as you wish. The world is your oyster.

  1. Live Preview – As you select your options, watch the right-hand side to see a live preview of what the SLA Panel will look like.

Next Steps

The Anatomy of an SLA Panel