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id | k6bthk4se78 |
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title | TTS |
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alignment | left |
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On-Prem | link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43876700/Setting+SLA+Conditions |
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link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35456221/Setting+SLA+Conditions |
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width | 84 |
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Panel |
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panelIconId | atlassian-info |
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panelIcon | :info: |
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bgColor | #F4F5F7 |
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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
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2. The Reset function enables you to define the conditions under which an SLA will be reset. According to your selection, a new SLA can be started, and the new SLA can only start counting again if the start condition is met.
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There are 3 three use cases to keep in mind here:
1) A finished SLA is a closed contract and a reset cannot change that
⭐ 2) A finished contract might be reactivated from zero with a reset
3) A finished contract might be completely invalidated with a reset. Even in SLAs that are in the first cycle, the SLA can start from zero with a new START event.
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Panel |
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panelIconId | 1f31c |
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panelIcon | :last_quarter_moon_with_face: |
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panelIconText | 🌜 |
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bgColor | #B3D4FF |
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Set When the SLA Ends |
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panelIconId | 2604 |
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panelIcon | :comet: |
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panelIconText | ☄️ |
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bgColor | #F4F5F7 |
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Set When the SLA Resets |
Panel |
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panelIconId | 23f8 |
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panelIcon | :pause_button: |
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panelIconText | ⏸️ |
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bgColor | #E3FCEF |
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Set When the SLA Pauses |