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Configure settings
Access app in Jira
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Login into Jira
Select the more tab
Select Apps
Select the correct "Teams Helpdesk+ for Jira" application
Connection Status and Main Authorized User
You can view your connection status and change your Main Authorized User through the Jira App
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You can disconnect your teams account by clicking the disconnect button. You can also add yourself as the main authorizer by clicking the Become main authorizer.
General Settings
Here you can configure your basic settings:
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Select Jira Service Desk Project(s)
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Open the Jira app and select the correct "Teams Helpdesk+ for Jira" application
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Log in to Jira.
Click the Apps tab.
Select the correct HelpDesk+ for Teams app.
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View settings
In the Connection status section, you can view the connection status and change the main authorized user.
To disconnect your Teams account, click disconnect.
To change the Main authorized user, click Become main authorizer to add yourself.
In the General Settings section, you can toggle basic settings on or off.
Select Jira Service Desk Projects
In the Select Jira Service Desk Project(s)
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settings, you can select the rule to use for filtering service desk projects:
Choose either
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Allowed
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or
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Denied
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to filter service desk projects.
Then, select the specific service desks to allow or deny for channel configuration.
Select Save.
