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If things are not working as expected, it can often be resolved by being careful with the configuration and looking at errors produced. Some time more detailed problem determination information may need to be sent in.
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See Tips. |
Initial Steps
- How to add advanced logging is strongly recommended.
- Double check your configuration together with looking at various how to's.
- Look through your server log for entries indicating various problems that can occur during a transition. The log is the only place some of these errors can be reported. This is especially true for problems with custom fields. Error entries are logged for most situations that cannot be completed as expected. A post function runs after the transition has occurred, so error logs are really the best way to indicate that some things may not have done based on the situation.
- If still a problem, open an issue with information on your configuration, Confluence version, and plugin version.
- In most cases, that will be sufficient to resolve the issue. In some situation more information may be needed. For instance you can attach your exported workflow. In more difficult cases, you may be instructed to collect debug information. These are the steps to follow. You will need access to the JIRA server log file.
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