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To setup scheduled refreshes inside Tableau Server, the base Connector URL needs to be whitelisted

Base connector URLs to be whitelisted for Jira Hosted are determined by removing the token at the end from a connector URL

For example, if the connector URL is

https://jira.example.com/plugins/servlet/aio-tb/public/tableauconnect?link=M2JjMmU5YKItZ8FmYy90MGI5UTlhOTktATVmUGZkNIE4YmY2

Base Connector URLs would be

https://jira.example.com/plugins/servlet/aio-tb/public/tableauconnect

https://jira.example.com:443/plugins/servlet/aio-tb/public/tableauconnect

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Instructions for Tableau Server version 2018.1 and below

1. Open terminal window (Command prompt on Windows)

2. Change to Tableau server installation/bin directory (Example on windows: cd C:\Program Files\Tableau\Tableau Server\10.3\bin)

3. Enter command as follows (replace URLs with your connector base URLs as explained above)

   Code Block
   language bash
   tabadmin whitelist_webdataconnector -a https://wwwjira.aioreportsexample.com/plugins/servlet/aio-apptb/public/tableauconnect tabadmin whitelist_webdataconnector -a https://wwwjira.aioreportsexample.com:443/plugins/servlet/aio-apptb/public/tableauconnect

4. Restart Tableau Server

   Code Block
   language bash
   tabadmin restart

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1. Open terminal window (Command prompt on Windows)

2. Change to Tableau server installation/bin directory (\Program Files\Tableau\Tableau Server\packages\bin.<version>)

3. Enter commands as follows (replace URLs with your connector base URLs as explained above)

   Code Block
   language bash
   tsm data-access web-data-connectors allow -r true tsm data-access web-data-connectors add -n "AIO_Tableau_Connector_Jira_1" --url https://wwwjira.aioreportsexample.com/plugins/servlet/aio-apptb/public/tableauconnect tsm data-access web-data-connectors add -n "AIO_Tableau_Connector_Jira_2" --url https://wwwjira.aioreportsexample.com:443/plugins/servlet/aio-apptb/public/tableauconnect

4. Apply changes and restart Tableau Server

   Code Block
   language bash
   tsm pending-changes apply

5. After restart, confirm that the URLs have been whitelisted

   Code Block
   language bash
   tsm data-access web-data-connectors list

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