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Please execute these steps using the incognito tab of your browser in case you are experiencing problems with loading pages in BigPicture plugins. |
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Data has to be recorded during problem reproduction!
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See a video example of how to extract Network analysis file. |
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Step-by-step guide for Chrome browser.
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Please bear in mind that improper handling of browser console data such as HAR files could potentially cause a security threat if such data is intercepted by a third-party agent. The data contained in such a report could be used to log in to your Jira/BigPicture system and impersonate you and/or view your sensitive data (not only the data captured in such a file). It is essential to make sure only authorized parties handle such files. |
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Taking Performance profile
Open Dev Console tool (F12 on a PC or ⌘+⌥+i on a Mac).
Go to the Performance tab in the Dev Console.
Click the record button.
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads (the problem is reproduced) click Stop.
Save profile.
Send us the file. It is a good idea to compress it before sending.
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Network analysis
Network analysis
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Taking Performance profile
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Problems loading a blank page, a button that is not working, or unexpected
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behavior while using the plugin
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Step-by-step guide for Microsoft Edge browser.
Taking Performance profile
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Network analysis
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Problems loading a blank page, a button that is not working, or unexpected
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Step-by-step guide for Firefox browser
Taking Performance profile
Open Dev Console tool (Shift + CTRL + J on a PC or ⌥+⌘+K on a Mac).
Go to the Performance tab in the Dev Console.
Click the record button.
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads(the problem is reproduced) click Stop.
Save profile.
Send us the file. It is a good idea to compress it before sending.
Network analysis
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Network analysis
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Taking Performance profile
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Problems loading a blank page, a button that is not working, or unexpected behavior while using the plugin
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Step-by-step guide for the Safari browser
Taking Performance profile
Enable Developer Menu - in the Browser (Safari Menu> Preferences) and select Advanced Tab.
Open Dev Console tool ⌥ + ⌘ + C.
Go to the Timelines tab in the Dev Console.
Click the record button.
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads (the problem is reproduced) click Stop and Save profile.
Send us the file. It is a good idea to compress it before sending
Network analysis
Network analysis
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Taking Performance profile
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Problems loading a blank page, a button that is not working, or unexpected
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behavior while using the plugin
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In case you are experiencing more complicated issues or having problems following the instructions please contact our helpful support using the customer portal. Our team will be more than welcome to assist. |
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