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Step 5.
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Let’s say you used another SLA tracking tool before and now want to see your new SLAs on your existing issues as well. To make that happen, you need to recalculate your SLA data.
While you’re at it, learn more about the recalculation function, which will come in handy in many other scenarios.
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Generate reports (whenever you need them)
Congratulations, you’ve made it to the last step!
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