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Still can’t see the SLA Panel? No worries. Our support team can help.
🤔 My SLA is not displaying the correct data. I’ve paused it; however, it hasn’t stopped yet. How can I fix it?
There may be times when Time to SLA has trouble keeping up with issue updates due to numerous automations. Jira's race condition can cause the SLA calculation to be delayed if the JQL condition is changed or updated during workflow transitions. This is due to the fact that the issue's indexing may be completed after Time to SLA begins calculating the SLA, causing JQL to fail.
This can lead to problems with calculations and the wrong information being shown on the SLA Panel. Enabling the Asynchronous Update function for the affected SLA on the SLA Configurations screen may fix your problem. If that doesn’t fix the issue, you can contact our support team.
🤔 I can’t see the SLA Panel on my existing issues. What should I do?
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We recommend you set a higher target date refresh interval number to solve that problem. Here’s how.
🤔 Can I reorder SLAs shown in the SLA Panel or the Time to SLA Custom Field?
You cannot reorder SLAs in the SLA Panel and Time to SLA Custom Field. There is an ongoing backlog issue with the ability to change the order of the SLAs. The order in which these currently show up is as followsThey are currently listed in the following order:
SLA Panel:
Breached SLAs: ordered from the most extended overdue duration to the least.
In Progress SLAs: ordered ordered from the least remaining time to the most.
Met SLAs: ordered ordered from the least remaining time to the most.
Not Started SLAs.
Time to SLA Custom Field: This field orders SLAs by their remaining time without considering their current state. We are working on changing this field's current ordering to an order that is used in the SLA Panel.
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