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Color & Icon | What does it mean? |
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The SLA is in PROGRESS, which means it’s in the safe zone. | |
The SLA is in PROGRESS, but in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations. | |
The SLA has been COMPLETED succesfully. | |
The SLA is EXCEEDED/BREACHED/VIOLATED. | |
The SLA has NO TARGET. There could be three reasons:
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The SLA’s calendar is in out of working hours. |
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If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Check out the image below for an example: |
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🚀 Next Steps
We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.
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