The SLA Working Duration Analysis Chart Gadget displays the average, minimum, and maximum duration of SLAs. On this page, you will learn how to add
This tutorial will walk you through the process of adding the SLA Working Duration Analysis Chart Gadget to your dashboard.
Add The Periodic Met vs Exceeded SLA Gadget
1. Go
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Dashboardto the Dashboard you want to add the gadget to.
2. Click
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Add GadgetAdd gadget or Add a new gadget.
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3. Search
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TTS - SLA Working Duration Analysis Chart Analysis gadget.
4. Click
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Add Gadget.
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5. The
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SLA Working Duration Analysis Chart gadget configuration screen will appear.
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6. Select a
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Filter or a Project to pick which issues to include in the gadget.
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You MUST pick only one filter or one project.
Select
SLAs to include in the count.
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7. Select the SLA(s) to be analyzed and displayed as separate lines. You MUST pick at least one SLA.
8. Create a
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Custom Gadget Title.
Tick
Average Duration if This custom title will be displayed on top of the gadget.
9. If you want to see display the average working duration of the SLAs, tick Average Duration.
10. Tick Minimum Duration if If you want to see display the minimum working duration of the SLAs, tick Minimum Duration.
11. Tick Maximum Duration if If you want to see display the maximum working duration of the SLAs, tick Maximum Duration.
12. Tick Percentile Duration and enter Percentile Rank if If you want to see display the percentile working duration of the SLAs, tick Percentile Duration and enter Percentile Rank.
13. Select Time Format (Long, Short, Shorter).
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Long format: Displays the duration with day/hour/minute/second units and full localized unit labels. Short format: |
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Displays the duration with day/hour/minute/second units and abbreviated unit labels. Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels. |
14. Select whether the gadget should exclude SLAs with zero durations from the calculation.
15. Select Refresh Interval.
1516. Click Save.
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16. That’s it! The gadget will now appear in the dashboard.
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Time to SLA gadgets use Lucene indexes to ensure a scalable dashboard experience, just as Jira gadgets do. Problems in those indexes might result in inconsistent numbers sometimes. If you experience such a problem, you can find possible solutions here. |