Versions Compared

Old Version 10

changes.mady.by.user Derya Özdemir

Saved on

compared with

New Version 11

changes.mady.by.user Derya Özdemir

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Auibuttongroup
idk6bthk4se78
titleTTS
alignmentleft
Auibutton
externalUrl
color#0052CCid273a3ih4gbd
filterSpacefalse
destinationconfluencePage
textColorPaletteDefault
typestandard
titleServer
textColor#FFFFFF
urlhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/43876635/Creating+SLAs
targetfalse
selectedUrl
idcsuv8y8qyys
backgroundColorPaletteDefault
Auibutton
color#F4F5F6
idhtffvclf8l8
typestandard
titleCloud
urlhttps://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651691/Creating+SLAs

...

Info

Let’s zoom in and take a look at the (blue star) and (blue star) icons present inside some of the columns.

(blue star) icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.

(blue star) icon – You can search each column's content by entering a related value. For example, to find a specific SLA by its ID, you could simply go to the ID column, click the (blue star) icon, and enter the ID of the SLA you’re searching for. Check out another filter example below:

...

🚀 Next Steps

After learning how to navigate the SLA Configurations page, it's now time to create an SLA. Let’s get started!

Panel
panelIconId23f2
panelIcon:timer:
panelIconText⏲️
bgColor#EAE6FF#F4F5F7

How to Create Define an SLA

Panel
panelIconId2753
panelIcon:question:
panelIconText❓
bgColor#79E2F2#F4F5F7

FAQ: SLAs