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Info

content in development

  • removed the ability for the Assignee to fill out the survey
  • compatibility with latest JSDenable users to fill out the survey on the website (=remove "Send" button)
  • notifications
    • notify the Assignee that the survey has been sent/triggered
    • notify the Assignee that the survey was filled out
  • force trigger survey sending ("Send Survey" button in the ticket)
  • UI/UX enhancements
  • .......


Starting with Surveys for Service Desk 3.0, we have introduced the following new features, enhancements, and bug fixes.

Table of Contents

Survey dashboard

Nor you can view survey data not only in a detailed tabular view of our survey reports but also as a Survey Dashboard. It provides the main metrics as well as visual reports to give you instant insights into the support team's quality.

Image Added

More features

Notifications

We notify the assignee when the survey has been filled out on the ticket that the assignee resolved / was working on.

Compatibility updates

We monitor releases of Atlassian applications and release the compatibility updates soon after Atlassian releases a new version of the application, this release is no exception, and we're happy to offer you surveys that you can use on your latest Jira Service Desk.