The SLA Indicator Custom Field
- Derya Özdemir
This page is about Time to SLA for Jira On-Prem.
The SLA Indicator Custom Field displays a single lozenge to show the status of an issue by taking into account all of its SLAs.
Time to SLA does not create this custom field upon installation, which means, if you want to use it, you need to configure it after installation. Learn how.
The SLA Indicator Custom Field Lozenges
Description | Lozenge |
|---|---|
All SLAs have been MET. |  Â |
No SLA has EXCEEDED, and at least one SLA is in PROGRESS. |  |
At least one SLA has been EXCEEDED. |
If the lozenge is MET or EXCEEDED, you can see the details of those SLAs by clicking on the lozenge.
How to Change SLA Indicator Custom Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.