Overview

Configure which fields are shown within Slack when creating a ticket for a defined project and ticket type. This allows you to streamline ticket creation within Slack to only the necessary fields.

• You can choose to hide Jira fields when creating issues within Slack. This is done per project and issue type.

• If a field configuration is not created for a specific project and issue type, all available fields will be shown in Slack.

Prerequisites

• You need permission from the admin portal to configure which fields are shown on the issue creation.

How to configure

1. Log in to account.nextup.ai

2. Select Jira Integration+ > Field Configuration.

3. Click Add Configuration.

4. Select the Project and Issue Type you would like to configure

5. A list of available fields will be shown. The fields in the Visible Fields column will be shown within Slack. When creating an issue, you can drag fields to the Hidden Fields column to remove them from the slack. Fields with the 🔒 icon are required and, therefore, cannot be dragged to the Hidden Fields column.

6. Once you have configured your fields, click Save.

Can I set field defaults?

Using the Channel configuration Quick Create, you can configure field values to default when creating Jira issues per Channel.