Overview
Your teams will spend the majority of their time working out of the queues you set up.
triage and prioritize issues for them. If you want your team to focus on requests that must be completed by next week,
Queues let you quickly view, triage and assign requests as they come in. They also provide high level information on an issue; usually a summary, status and customer name. Queues are normally sorted by a Service Level Agreement or goal for your team's service interactions.
Triage customer requests for your agents with queues
Queues help you organize issues displayed for your team and represent a to-do list based on priority or pending service level agreements (SLAs).
Queues help you automatically triage issues, organize the way issues appear to your team, and highlight the issues your team should work on first based on your SLAs.
align with the way your teams triage and work on customer requests.
This gadget displays
Configuration
Name your gadget meaningfully, so everyone knows at a glance what it is about and when to use it. Fill out the rest of the fields as applicable, namely:
The datasource, where Current indicates the Jira Service Desk cloud instance where the app is installed.
The project and the queue where the requests are.
The period of time you want to display in the time series of the graph.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
Integrations
(see Jira Service Desk cloud)
We are working on our growing catalog of Gadgets: KPIs and Metrics and Dashboard Integrations: Datasources, but contact us you want us to expedite a specific one, visit our Help Center.
Dashboards
This gadget appears in the following dashboard: IT Service Management Team template (see IT Service Management Team dashboard).
