The Resolution Time Calculator works out the amount of time passed from the creation of an issue to its resolution.
To define or update the Resolution Time Calculator
- Navigate to Jira Admin > Manage Apps > Enhancer Plugin For Jira Menu > Custom Fields (JEP).
- Click on the
button. - Click on the Duration tab on the left-hand side of the dialogue.
- Select Resolution Time Calculator, then click Add custom field.
- Fill in the dialog box:
- Create a Name for this field.
- Select a working calendar.
- Click on the Save custom field button. That's it.
Using the Resolution Time Calculator in JQL Searches
- You can use the Resolution Time Calculator in your JQL searches. It's as easy as any custom field.
- If you are in Basic view, simply select the already defined Resolution Time Calculator, and type the time duration accordingly (e.g. in the screenshot below it is searched from 1h to 1d 4h).
- If you are in Advanced view, you can simply type the below ("JEP - time till resolution" is the custom field name).
"JEP - time till resolution" <= "1d 4h" AND "JEP - time till resolution"
- You can also use the Resolution Time Calculator for ordering results (in both ascending, ASC, and descending, DESC, order).