License validation failed
- Robert Alexander Marshall
Problem
What if you encounter this message stating License validation failed?
A global administrator can confirm the current status of the app in the global Manage Apps screen.
Expired license
There are two types of expired licenses
trial license
customer license
When an instance trial license expires or its paying license has not been renewed for Comala Document Control, the instance is blocked from using the key features of the app.
On an expired trial license or an expired renewal license, the workflow status is shown on the pages/blog posts.
But if a user tries to interact with any of the workflow features, for example clicking on the state dialog; add page workflow; view workflow report, the user sees the License validation failed message.
What to do?
You will need a global administrator to confirm your license is valid and current and purchase a valid Comala Document Control subscription.
App “disabled for this space” message
If the following message is displayed, this does not mean the license has expired.
You need to check that there is at least one Comala Document Control workflow active in the space (individually added to the page or enabled in the space tools Comala Approval dashboard).