Filter Salesforce Comments in Jira Issues

Owned by Mark Kleinsmith
Last updated: Jul 09, 2024 by Jeff Gleeson
2 min read

Salesforce comments within Jira can be filtered by administrators using hashtags (for example, #jira, #jira-servicedesk, #sfjc). This page shows you how to add hashtag filters, and view filtered comments in Jira.

 

Add hashtag filters in Jira

  1. Go to Settings > Apps, and then in the sidebar, under CONNECTOR FOR SALESFORCE, click Connections.

  2. Choose the connection you wish to configure and click Configure.

  3.  On the Connection Configuration screen, scroll down until you see the Comment Tag Filter section.

  4.  Administrators can enter the hashtags they want to use to filter comments from Salesforce.

Tags must be preceded by a # and separated by a space.

View filtered comments in Jira

Filtered comments appear in a Jira Issue based on the Comment Privacy settings and the hashtags configured by the administrator (see above).

In Salesforce, to add a hashtag to a Case Comment, simply edit the comment and add the hashtag anywhere in the comment:

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