View Salesforce comments in Jira

Owned by Elizabeth Tai (Unlicensed)
Last updated: May 01, 2024 by Jeff Gleeson
2 min read

If Jira Issues are mapped to Salesforce Cases, Connector for Salesforce & Jira automatically aggregates comments from a Salesforce Case associated with a Jira Issue.

Though pulled from Salesforce, these Salesforce Comments are not stored in Jira.

View Salesforce comments in a Jira Issue

  1. Go to a Jira Issue with which you’ve already associated a Case.

  2. Scroll down and click the Salesforce Comments tab in the Activity section.

    Jira issue, highlighted Salesforce comments button

If the associated Salesforce Case has any comments, they are shown here.

A Salesforce Comment is displayed with a tag to show whether it is Private or Public. Click the upper section of the Salesforce Comment to expand or contract the comment panel.

View Chatter (Case Feed) comments in Jira

Case Feed (Chatter) comments

Case Feed (Chatter) comments can be posted via the Salesforce Comments tab in a Jira issue.

When someone creates or edits a comment in Jira, a post is made to the Case Feed of the corresponding associated Case object.

You will see Chatter comments in Jira if:

  • Your administrator enabled Chatter Feed setting in Salesforce.

  • The Chatter comment satisfies Jira comment privacy and hashtag filters set by your administrator.

  • The Chatter post is made in the Case object (another object is not supported).

Nested comments

Replies posted to Case Feed (Chatter) comments are automatically nested in Jira but are expanded.

Click View Replies to expand all available replies from the Case Feed (Chatter) comments:

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