How to retrieve Javascript console logs

This article explains how to retrieve Javascript console logs to debug an issue.

Instructions

1. Open the Chrome browser, preferably, log in to Jira, and access the intended page. 

2. Access the console logs as explained below:

   • For Mac: From the Chrome menu bar select View > Developer > Javascript Console as shown below:

     Open

     

   • For Windows: Press the F12 key and it opens up the Developer panel:

     Open

     

3. On both the operating systems, from the Developer panel that opens on your screen, select the Network tab. By default, the Developer Tools are loaded depending on Dock Side you have selected.

4. Check if the Disable Cache option in the Network tab is selected to prevent caching of resources for this specific page.

5. Select the Console tab.

6. Click the gear icon to open the console settings.

7. Check the box next to the Preserve log and Log XMLHttpRequests.

8. Click the Clear console button() to clear out any existing logs from the console.

9. Reproduce the issue that you are experiencing while the console is open.

10. Right-click anywhere in the console area, select Save as, and save the file to your computer before sharing with the Support Team.