💡 INTERNAL ONLY - DOT NOT SHARE WITH CUSTOMERS
Problem
Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.
Solution
Comala Document Management settings:
Revisit the workflow
check how the email notification being configured, is it via :Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg
Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg
Send email macro - send-email macro
Please be aware that if a user assigns themselves as a reviewer to an approval, the email notification will not be sent.
2. Confluence Settings:
Check if the Notify on my actions checkbox is being selected for the specific user
{Profile > Settings > Email Notify on my actions
Instructions:
As all the customer colleagues belong to the same group, CDM settings can be eliminated.
Therefore, please proceed to Confluence and then select Settings.
Click on user Profile > Settings
Select Email > tick on Notify on my actions
