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Comala Document Management Data Center | User not receiving notifications

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💡 INTERNAL ONLY

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

  1. CDM ends : revisit the workflow
    check how the email notification being configured, is it via :

    1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg

    2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg

    3. Send email macro - send-email macro

please take note that if a user assigns themself as a reviewer to an approval, the email notification will not be sent

2. Confluence ends :

  1. Check if the Notify on my actions checkbox is being selected for the specific user
    profile > settings > Email Notify on my actions

Instructions:

  1. Since all of the customer colleagues are from the same group, hence settings from CDM ends can be ruled out.

  2. hence, navigate to Confluence > Settings

  3. Click on user Profile > Settings

    image-20240507-022451.png

  4. Select Email > tick on Notify on my actions

    image-20240507-022709.png


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