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The SLA Panel Colors & Icons

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The SLA Panel will continuously change as your SLA progresses. Discover more about what the different colors and icons mean below.

Color & Icon

What does it mean?

The SLA is in PROGRESS.

 

The SLA is in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations.

The SLA has been COMPLETED succesfully.

The SLA is EXCEEDED/BREACHED/VIOLATED.

The SLA has NO TARGET.

The SLA’s calendar is in out of working hours.

If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Check out the image below for an example:

🚀 Next Steps

We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.

Customize the SLA Panel

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