This documentation is for an old version of Dataplane Reports.
View the latest documentation, or the list of documentation for all versions.
Enabling Support Features
- David Goldstein
Analytics
Support Information
To access the Dataplane Reports Support page, navigate to Dataplane Reports → Administration, and click on Support under the Dataplane Reports section in the left sidebar.
The Support page shows a number of key properties of your Jira and Dataplane Reports instance. This information is particularly helpful to reference when working with our support team to debug and resolve an issue.
Enabling Debug Logging
When working with our support team, you may be asked to enable Dataplane Reports debug logging to see and share more-verbose Dataplane status information.
To enable this feature, go to Dataplane Reports → Administration, click on Configuration in the left sidebar under the Dataplane Reports section, and then click on the Logging tab.
On the Logging tab of the app Configuration page, click the Enabled checkbox next to the Debug Logging option.
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