To access the Dataplane Reports Support page, navigate to Dataplane Reports → Administration, and click on Support under the Dataplane Reports section in the left sidebar.
The Support page shows a number of key properties of your Jira and Dataplane Reports instance. This information is particularly helpful to reference when working with our support team to debug and resolve an issue.
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Enabling Debug Logging
When working with our support team, you may be asked to enable Dataplane Reports debug logging to see and share more-verbose Dataplane status information.
To enable this feature, go to Dataplane Reports → Administration, click on Configuration in the left sidebar under the Dataplane Reports section, and then click on the Logging tab.
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On the Logging tab of the app Configuration page, click the Enabled checkbox next to the Debug Logging option.
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