SLA Summary Report

Owned by Derya Özdemir
Last updated: Jun 25, 2024
1 min read

This page is about Time to SLA for Jira Cloud.

  1. Go to SLA Reports.

  2. Click Report Type and select SLA Summary Report.

  1. Select Filter Type to limit the scope of your issues by utilizing either Project, JQL, or Issue Filters.

  2. Select the SLAs you want to generate the report for. Keep in mind that the menu displays all of your SLAs, both enabled and disabled. Leave blank to include them all.

  3. Customize the report to your needs by selecting More, Format, and/or adding Columns.

When filtering the report, use the More button to narrow down the scope of your SLAs.

  1. Click Generate to create your Summary Report.

  2. That’s it! The report will now be accessible from the list below. Here is an example:

Once you’ve created a summary report, if you have an SLA that didn’t reach the target date, it shows the remaining duration of this SLA. If you have an SLA that has already been breached, it shows the overdue duration of the SLA.

What are the other SLA report options?

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