FAQ template

Overview

A Frequently Asked Question (FAQ) page is a useful way to organize information your readers often request. This self-help page will reduce time spent responding to common questions.

An FAQ page contains a list of questions and answers pertaining to a particular topic. The idea is to keep the answers short and direct so that people find the information they need quickly.

This template helps you with just that. You can easily build a set of questions and answers in a single page or categorize it by specific topics in multiple pages.

To create this page, start with a list of the most commonly asked questions and answers.

How to use the FAQ template

Step 1 - Write an overview

Give a brief overview of the specific focus of this FAQ in the Text Data macro.

Step 2 - Add your questions and answers

Add your questions and answers in the Repeating Data macro.

It's recommended to write questions from the point of view of your customers and provide complete, but concise, answers.

Ingredients

Apps	Scaffolding Forms & Templates
Hosting platform	Server, Data Center

Code

You can copy and paste this code into the Confluence Source Editor:

<ac:layout>
  <ac:layout-section ac:type="two_right_sidebar">
    <ac:layout-cell>
      <ac:structured-macro ac:macro-id="dd15afea-2908-4c23-b6e3-016a03c44914" ac:name="hidden-data" ac:schema-version="1">
        <ac:parameter ac:name="whenNotEmpty">Overview</ac:parameter>
        <ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter>
        <ac:rich-text-body>
          <p>
            <em>
              <span style="color: rgb(165,173,186);">Give a brief overview of the FAQ you're creating in this <a href="https://docs.servicerocket.com/scaffolding/macro-reference/text-data">Text Data</a> </span> <span style="color: rgb(23,43,77);"> <span style="color: rgb(165,173,186);">macro.</span>
                <br/>
              </span>
            </em>
          </p>
        </ac:rich-text-body>
      </ac:structured-macro>
      <ac:structured-macro ac:macro-id="3ccb66df-f191-48cc-8051-e423c425e27b" ac:name="text-data" ac:schema-version="1">
        <ac:parameter ac:name="name">Overview</ac:parameter>
        <ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter>
        <ac:rich-text-body>
          <p>
            <br/>
          </p>
        </ac:rich-text-body>
      </ac:structured-macro>
      <p>
        <em>
          <span style="color: rgb(23,43,77);">
            <br/>
          </span> </em>
      </p>
    </ac:layout-cell>
    <ac:layout-cell>
      <ac:structured-macro ac:macro-id="e6130ed0-3486-4947-96a0-c2d46526ce1c" ac:name="info" ac:schema-version="1">
        <ac:parameter ac:name="title">Can't find what you need?</ac:parameter>
        <ac:rich-text-body>
          <p>Send us an e-mail at <a href="mailto:apps.support@servicerocket.com">apps.support@servicerocket.com</a> for assistance.</p>
        </ac:rich-text-body>
      </ac:structured-macro>
    </ac:layout-cell>
  </ac:layout-section>
  <ac:layout-section ac:type="two_right_sidebar">
    <ac:layout-cell>
      <ac:structured-macro ac:macro-id="d58a2a2c-ded3-48c7-aff1-cf216d949350" ac:name="hidden-data" ac:schema-version="1">
        <ac:parameter ac:name="whenNotEmpty">FAQ</ac:parameter>
        <ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter>
        <ac:rich-text-body>
          <p>
            <em>
              <span style="color: rgb(165,173,186);">Compile and create multiple Frequently Asked Questions (FAQ) on a page using</span> <a href="https://docs.servicerocket.com/scaffolding/macro-reference/repeating-data">Repeating Data</a> <span style="color: rgb(165,173,186);">macro</span>
              <span style="color: rgb(23,43,77);">
                <span style="color: rgb(165,173,186);">. </span>
                <br/>
              </span>
            </em>
          </p>
        </ac:rich-text-body>
      </ac:structured-macro>
      <ac:structured-macro ac:macro-id="24d86295-43b2-4008-8f22-47aa2abe645d" ac:name="repeating-data" ac:schema-version="1">
        <ac:parameter ac:name="name">FAQ</ac:parameter>
        <ac:parameter ac:name="initialRows">5</ac:parameter>
        <ac:rich-text-body>
          <table class="relative-table wrapped" style="width: 99.556%;">
            <colgroup> <col style="width: 12.6116%;"/> <col style="width: 87.3884%;"/> </colgroup>
            <tbody>
              <tr>
                <th>Question</th>
                <td>
                  <div class="content-wrapper">
                    <ac:structured-macro ac:macro-id="e9601232-5d52-45bf-a1f2-efac76021b4a" ac:name="text-data" ac:schema-version="1">
                      <ac:parameter ac:name="name">Question</ac:parameter>
                      <ac:parameter ac:name="width">100%</ac:parameter>
                      <ac:parameter ac:name="type">line</ac:parameter>
                      <ac:parameter ac:name="content">text</ac:parameter>
                      <ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter>
                      <ac:rich-text-body>
                        <p>
                          <br/>
                        </p>
                      </ac:rich-text-body>
                    </ac:structured-macro>
                  </div>
                </td>
              </tr>
              <tr>
                <th>Answer</th>
                <td>
                  <div class="content-wrapper">
                    <ac:structured-macro ac:macro-id="ddd3141c-0a3f-4098-8ba7-741da9340e1a" ac:name="text-data" ac:schema-version="1">
                      <ac:parameter ac:name="name">Answer</ac:parameter>
                      <ac:parameter ac:name="width">100%</ac:parameter>
                      <ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter>
                      <ac:rich-text-body>
                        <p>
                          <br/>
                        </p>
                      </ac:rich-text-body>
                    </ac:structured-macro>
                  </div>
                </td>
              </tr>
            </tbody>
          </table>
        </ac:rich-text-body>
      </ac:structured-macro>
    </ac:layout-cell>
    <ac:layout-cell>
      <p>
        <br/>
      </p>
    </ac:layout-cell>
  </ac:layout-section>
</ac:layout>