Sample instructions on how to take debug info from the browser


Taking logs from the browser's DEV console

  1. Open a blank tab and go to the page on which the problem is reproduced.
  2. Open the console

    1. for Chrome users you can use one of the following approaches:

      •  Press Ctrl + Shift + J (Command + Option + J on Mac)

      •  Right-click with the mouse + Inspect Element and select the Console tab

    2. for Firefox users you can use one of the following approaches:
      • Press Ctrl+Shift+ K (Command+Option+ K on Mac)
      • Right-click with the mouse + Inspect Element and select the Console tab.
  3. The dev panel/window should be visible. Click with the right button of the mouse and save the log.



Taking logs from the browser's Network tab

  1. Open a blank tab and go to the page on which the problem is reproduced
  2. Open the Network tab:
    1. for Firefox users press  Ctrl + Shift + E ( Command + Option + E on Mac).
    2. for Chrome users press Control+Shift+I (Command+Option+I on Mac) and go to the Network tab.
  3.  Refresh the page 
  4. Type in the search field "power" or use the XHR filter to show fewer requests, then find the problematic rest and click it



   5. Go to the Response tab, select everything and copy it (CTR+C, or command +C)