The rich filter smart counters gadget

Rich Filters::Service Management Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Management to the existing rich filters. Please check the Rich Filters for Jira Dashboards documentation before you proceed.

This page extends The Rich Filter Smart Counter Gadget page from the Rich Filters for Jira Dashboards documentation.

Rich Filters::Service Management Dashboards provide new options for the Rich Filter Smart Counters gadget. You can now display values based on Service Management SLA fields: SLA Completed, SLA Met, SLA Breached, and SLA Average.

In order to configure these new features, the gadget provides new setting options:

Setting	New options – description

Setting

New options – description

Values

New values based on the Service Management SLA fields are available. For each SLA field, the available options are:

Completed – returns only the issues for which the SLA is completed
Met – returns the issues for which the SLA is completed and met
Breached – return the issues for which the SLA is completed and breached
Average – displays the average completion time for the issues that have the SLA completed

In all the cases, only the issues with the SLA completed are considered, and only the last cycle is included in any computation.

Values

The field Satisfaction and custom values based on satisfaction can be used as values. You can display average, min, or max values based on customer satisfaction.