Product highlights
Rich Filters::Service Management Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Management to the existing rich filters. Please check the Rich Filters for Jira Dashboards documentation before you proceed.
This page describes the functionality provided by the Rich Filters::Service Management Dashboards app. The app enriches the rich filters and allows the users to build metrics and track SLA Goals for Jira Service Management projects. These features are essential when building dashboards for Service Management teams:Â
- 1 Dynamic filtering and statistics on customer request types and organizations
- 2 Statistics, Charts, and Metrics Based on Service Management SLA Values
- 3 Statistics on service management SLA completion dates
- 4 Time series based on service management SLA values
- 5 Support for enhanced satisfaction statistics and display of satisfaction date and comment
Dynamic filtering and statistics on customer request types and organizations
Dynamic filtering on Jira Service Management specific fields – Customer Request Type and Organizations
Users can define dynamic filters that work exactly like the other dynamic filters provided by the Rich Filters for Jira Dashboards app. This allows users to easily focus on particular request types or organizations.ÂStatistics on Jira Service Management specific fields – Customer Request Type and Organizations
Users can easily visualize metrics and performances per request type or organization.
Statistics, Charts, and Metrics Based on Service Management SLA Values
The following rich filter gadgets provide new functionality specific to Service Management as described below:
The Rich Filter Statistic Gadget – displays SLA Completed, Met, Breached, %Met, %Breached, and Average values.Â
Users can monitor values for one or multiple SLA fieldsThe Rich Filter Two Dimensional Statistics Gadget – display SLA Completed, Met, Breached, %Met, %Breached, Average values
Users can see in detail SLA values displayed for issues grouped on two axesÂThe Rich Filter Simple Counter Gadget – displays SLA Completed, Met, Breached, and Average values
Users can monitor values for one or multiple SLA fieldsÂThe Rich Filter Simple Gauge Gadget – displays SLA %Met and %Breached values
Users can monitor SLA Met and Breached ratios for one or multiple SLA fieldsThe Rich Filter Smart Counters Gadget – display SLA Completed, Met, Breached, Average values
Users can monitor SLA values split by user-defined criteria (for example, by Service Desk)The Rich Filter Smart Gauges Gadget – displays SLA %Met and %Breached values.
Users can monitor SLA Met and Breached ratios split by user-defined criteria (for example, by Service Desk)
Statistics on service management SLA completion dates
The following rich filter gadgets provide new functionality specific to Service Management as described below:
The Rich Filter Date Bar Chart Gadget – displays any SLA Met/Breached ratio based on the SLA completion date
The Rich Filter Statistic Gadget – displays SLA values based on the completion date of any SLA
The Rich Filter Two Dimensional Statistics Gadget – displays SLA values based on the completion date of any SLA
Time series based on service management SLA values
The following rich filter gadgets provide new functionality specific to Service Management as described below:
The Rich Filter Time Series Chart Gadget – displays SLA time series as line charts to see trends based on SLA values: Completed, Met, Breached, %Met, %Breached, or Average
Users can easily spot trends and correlations to understand the performances of their Service Management projects.The Rich Filter Statistics Gadget – displays SLA time series as tables to see trends based on SLA values: Completed, Met, Breached, %Met, %Breached, or Average
Users can easily spot trends and correlations to understand the performances of their Service Management projects.
Support for enhanced satisfaction statistics and display of satisfaction date and comment
The Satisfaction field can be used numerically in rich filters and rich filter gadgets. More precisely, users can:
Use Satisfaction as the value in Rich Filter Simple Counter, Smart Counters, Statistics, and Two Dimensional Statistics gadgets
Display the Satisfaction average, min, or max in the total row of Rich Filter Results gadgets
Use Satisfaction in custom values and time series
The satisfaction date and the satisfaction comment can be added as special columns in rich filter views.