Queues in Rich Filter Results gadgets

This release introduces queues, a set of features that considerably extend the capabilities of the Rich Filter Results gadgets.

Defined in the rich filter configuration, queues are lists of issues based on configurable JQL queries that further filter the issues returned by the rich filter. Queues are ideal for organizing support requests (by support agent, service desk, request type, etc.) but also for managing lists of issues in general:

• one or multiple queues can be displayed in any given Rich Filter Results gadget,

• each queue can be displayed with one or multiple views,

• each queue has its sorting criteria, independent of the other queues,

• and more – see the Configuring Queues documentation page for more details.

Example of Rich Filter Results gadget configured to display 3 support queues:

Open

Example of queue configuration:

Open

For more information about queues, look at the Configuring Queues documentation page.

For more information about the Rich Filter Results gadget, look at its documentation page.