ITSM - Optimize your support services

Superpower your teams working with Jira Service Management to elevate customer experience. Empower any team member to create full-fledged dashboards both for internal teams and stakeholders that provide advanced insights.

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Benefits for IT Service Management teams

• Create powerful dashboards with a collection of pre-built ITSM gadgets and a pre-defined ITSM template.

• Get a complete view of service management across teams and projects by reporting across your whole portfolio with our Jira Service Management multi-project gadgets.

• Boost transparency by sharing your reports with external stakeholders using secure and unique links. These dashboards can also be shared via Jira Service Management customer portals.

How to start

1. Select the ITSM pre-built dashboard template and easily configure the gadgets (all compatible gadgets will be configured automatically to save time!)

2. Adapt it to your concrete visualization needs by adding your preferred gadgets from our collection and 8+ Jira Service Management specific metrics.

3. Needing even more tailored displays? Add the JQL custom charts gadget to create customized data representations with JQL or filters, or add the Formula Cards gadget to build specific data views calculating custom fields.

   1. Eg: Stacked Bar chart Agents Number of tickers ordered by priority or request type.

4. Your dashboard should be looking great by now, but if want even more customization, you can move and resize gadgets, change colors, the slideshow, and more. Also, make sure to review the dashboard permissions.

5. Share it with your team using a Public Link so they can see how awesome is your new Agile dashboard!

Dashboard Hub dashboards will serve as a single source of truth for your teams, where everyone check, track and align on the same data, that way making informed decisions.