On-call schedule


Who is available now to respond to incidents and outages in your company? To answer that question, you need to check a calendar or your on-call schedule. When incidents occur, there’s stress or panic or both, so having in view of all the on-call schedule can smooth the situation.

First things first, plan accordingly your on-call schedule for the primary and backup rotations, and update the overrides whenever there’s somebody who won’t be reachable for any reason. Then, double check that the communications channels (mobile devices for voice calls and SMS, email accounts, etc.) are correct and working. And that the notifications will reach to all the involved people: Responders and observers.

Read Building an effective on-call schedule to avoid the common mistakes of on-call scheduling, like don’t prioritize work-life balance or don’t leave room for emergencies

This gadget displays the final schedule of the on-call schedule, which takes into account the rotations and overrides defined for that schedule.


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